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Your purchase is covered by our 30-day money-back guarantee. If you're not completely satisfied, contact us within 30 days of delivery for a refund or replacement. Items should be returned in their original condition where possible. Damaged or incorrect items are replaced or refunded immediately — just send us a photo. Refunds are issued to your original payment method once the return is received. To start a return, email 5nexora.store@gmail.com with your order number and we'll reply within 24 hours.